How to Fix “Drum Error” on your Brother Printer?

Brother is a Japanese multinational company engaged in providing the world a comprehensive range of printers, sewing machines, machine tools, fax machines and other such products. Brother printer range includes multifunction inkjet, multifunction laser, all-in-one and more. These are known for advanced printing and exceptional features. Besides having so many features, you may experience issues with your printer. One such issue arises when the printer displays Drum Error. Let’s read about the error in detail:

Cause -

The error occurs when the corona wire on the drum needs to be cleaned

Troubleshooting Steps –

To troubleshoot Brother printer drum error, follow the below-mentioned steps:

1. Turn off your Brother printer and remove the power cord

2. Wait for five minutes

3. Now, open the front cover and remove the drum unit as well as toner cartridge assembly

4. While doing so, make sure you place the removed drum and toner (especially spilled or scattered) assembly on a piece of paper

5. Now, clean the corona wire, which is inside the drum unit

a. Carefully slide the green tab and repeat this for two-three times

b. Now, place the tab back to its place at the far left

c. Please ensure that the green tab gets place into its position in order to avoid a vertical stripe down the printed page

6. Towards the drum and toner cartridge, you will see two small pieces of metal on the right side. These metal pieces look like staples and a metal rod popping out of the side. Clean both these metal pieces using a soft Dry lint-free piece of cloth

7. Now, reinstall the toner as well as drum assembly into the machine

8. Close the front cover

9. Make sure you are using only a genuine Brother drum and toner assembly

10. It’s done! 

Brother, the well-renowned company strongly recommends all its customers use the original drum units and genuine cartridges for any type of printer they are using. That’s because every laser printer manufactured by the company is designed to be compatible at pre-set temperatures that should be matched accurately to each of its toner formulations. 

Furthermore, each printer component is designed to go well with the other to ensure reliability as well as quality. If you use non-genuine components and printer supplies then it may affect the performance of printer’s hardware along with the quality of the prints and reliability of the machine. 

After following the aforementioned steps, if the message continues to display, replace the drum unit considering your specific Brother printer model. You can also contact Brother printer customer support by dialing its toll-free number to troubleshoot the issue. Hope the information was useful!

Shashank is an acclaimed technical writer and his articles have appeared in a number of tech websites. His articles contribute to the latest technology, solutions to technical issues in top branded printers, ant viruses and emails. He focuses on balancing informative contents along with all technical needs.


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