How to fix the “Alert Channel – error in getting ha status” Error of the McAfee Network Security Platform?
McAfee NSP i.e. Network Security Platform is specially designed to discover and block the threats prevailing in the physical and virtual networks. In other words, the product can be defined as the Intrusion Prevention System (IPS) for performing all the inspection of the networks, deeply. The McAfee NSP is highly advanced hardware system having a unified defensive architecture that provides a unique and intelligent security solution against the stealthy attacks.
The product has been equipped with various features like intelligent security management, advanced threat prevention, protocol tunnelling support, multiple attack correlation and malware callback protection.
Sometimes, the users may face some issues while utilizing the McAfee Network Security Product, one of such common errors is “Alert Channel – error in getting ha status” error. Thus, in the below mentioned we are introducing the simple solution and the causes of the error.
Causes:
Generally, this error is faced by the users when they are performing any of the process mentioned below:
When the users are trying or making an attempt to establish a trust between the Sensor and the Manager of the McAfee Network Security Platform. A message will be displayed on the screen, as shown below:
“Alert Channel – error in getting ha status.”
When the users are observing the Sensor status, they may see the error message as shown below:
[Sensor]
System initialized: no
System Health Status: uninitialized
Layer 2 Status: normal (IDS/IPS)
Installation Status: required
IPv6 Status: Don’t parse and Allow inline
Reboot Status: not required
Last Reboot reason: resetconfig issued from CLI
[Signature Status]
Present: no
Version:
[ISM Management Communications]
Trust Established: No
Alert Channel: down
Log Channel: down
Last Error: Alert Channel – error in getting ha status
Solution:
To resolve the error “Alert Channel – error in getting ha status” on the McAfee Network Security Platform, remove the MDR configuration from the database configuration. To do so, follow the below mentioned stepwise procedure:
(Note: The commands in the CMD are case-sensitive i.e. the lower-case ‘ d’ is not same as upper-case ‘D’.)
Click Start >> Run or press “Window key + R” keys on the keyboard.
Now, type “CMD” in the Run window and then click “OK”.
The CMD window will appear on the screen, in this window type the following command:cd \mysql\bln;
After this, press the “Enter” key.
Now, type the command “mysql –u root –p –D If;” and then, press “Enter” key. (Here If resembles the name of the database. And replace it with the name of the database, if you have changed it.)
And then, type the root password for the database.
After this, type the command “SELECT mdr_config_Id FROM Iv_mdr_config;” and press “Enter” key.
A value will be returned, record that value.
Now type the command “DELETE FROM Iv_mdr_config WHERE mdr_config_id = <returned value recorded in the previous step.>” and press “Enter” key.
Repeat the steps 7 to 9 till there are no other returned values.
If the error still persists on the device, then contact the McAfee customer support to get the instant help for resolving the error.
The product has been equipped with various features like intelligent security management, advanced threat prevention, protocol tunnelling support, multiple attack correlation and malware callback protection.
Sometimes, the users may face some issues while utilizing the McAfee Network Security Product, one of such common errors is “Alert Channel – error in getting ha status” error. Thus, in the below mentioned we are introducing the simple solution and the causes of the error.
Causes:
Generally, this error is faced by the users when they are performing any of the process mentioned below:
When the users are trying or making an attempt to establish a trust between the Sensor and the Manager of the McAfee Network Security Platform. A message will be displayed on the screen, as shown below:
“Alert Channel – error in getting ha status.”
When the users are observing the Sensor status, they may see the error message as shown below:
[Sensor]
System initialized: no
System Health Status: uninitialized
Layer 2 Status: normal (IDS/IPS)
Installation Status: required
IPv6 Status: Don’t parse and Allow inline
Reboot Status: not required
Last Reboot reason: resetconfig issued from CLI
[Signature Status]
Present: no
Version:
[ISM Management Communications]
Trust Established: No
Alert Channel: down
Log Channel: down
Last Error: Alert Channel – error in getting ha status
Solution:
To resolve the error “Alert Channel – error in getting ha status” on the McAfee Network Security Platform, remove the MDR configuration from the database configuration. To do so, follow the below mentioned stepwise procedure:
(Note: The commands in the CMD are case-sensitive i.e. the lower-case ‘ d’ is not same as upper-case ‘D’.)
Click Start >> Run or press “Window key + R” keys on the keyboard.
Now, type “CMD” in the Run window and then click “OK”.
The CMD window will appear on the screen, in this window type the following command:cd \mysql\bln;
After this, press the “Enter” key.
Now, type the command “mysql –u root –p –D If;” and then, press “Enter” key. (Here If resembles the name of the database. And replace it with the name of the database, if you have changed it.)
And then, type the root password for the database.
After this, type the command “SELECT mdr_config_Id FROM Iv_mdr_config;” and press “Enter” key.
A value will be returned, record that value.
Now type the command “DELETE FROM Iv_mdr_config WHERE mdr_config_id = <returned value recorded in the previous step.>” and press “Enter” key.
Repeat the steps 7 to 9 till there are no other returned values.
If the error still persists on the device, then contact the McAfee customer support to get the instant help for resolving the error.
Sourse: http://help-desk-number.com/blog/fix-alert-channel-error-getting-ha-status-error-mcafee-network/
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